Customer Resources
This page is designed to provide clear, reliable information about our process, materials, and policies. Here you’ll find answers to frequently asked questions, step-by-step ordering details, and an overview of the high-quality materials we use in our work.
Quick Links
Sign Faqs
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Why does my business need a sign?
A well-designed sign is one of the most effective ways to build your brand and let customers know you’re open for business. From exterior signage and window graphics to vehicle wraps, wayfinding signs, and banners, signs strengthen brand awareness and visibility.
Will someone meet me on-site to discuss my signage needs?
Yes. A Roeda representative can meet you at your location to review your project and recommend the best solutions.
How do you determine the right sign for my needs?
We consider the purpose of the sign—whether it’s to inform, direct, announce, or showcase your business—and recommend the option that best fits your goals.
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Can you design sign graphics?
Yes. Our experienced graphic designers create professional, eye-catching designs that reflect your brand.
If I already have artwork, how should I send it?
Vector files are preferred (AI, EPS, or PDF with outlined fonts). Files should be free of password restrictions. For large files, we provide a Dropbox link for easy access. Supplying artwork in the correct format ensures the best possible results.
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How long does it take to make a sign?
Turnaround time depends on the complexity of your project and the materials used. We’ll work with you to meet your timeline.
Will you install my sign?
Yes. Our installation crews, equipped with bucket trucks and cranes, are experienced in handling signs of all types and sizes.
What are the standard sizes of signs?
Signs vary by location, purpose, and budget. They can be as small as 12" × 18" or as large as 10' × 20" monument structures.
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How long will my sign last?
We select materials that match your project’s needs, whether short-term or long-term, to ensure maximum durability and longevity.
What kind of maintenance will my sign require?
Most outdoor signs only need occasional cleaning with mild, soapy water. Illuminated signs may require periodic servicing, such as replacing bulbs or ballasts. Our team will provide you with guidance on proper care.
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How much does a sign cost?
Pricing is based on design complexity, materials, size, and installation requirements.
Is there a minimum order amount?
Yes. New accounts, walk-ins, or customers without credit approval are required to place a minimum order of $125.
Do I need to make a deposit?
Unless credit has been established, a 50% deposit is required before design work or material orders can begin.
Screen Printing Faqs
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When is screen printing the best option?
Screen printing is ideal for larger quantities, where printing on a press is more economical than producing individual signs.
How durable is screen printing?
Very durable. We utilize an ultraviolet (UV) curing process that instantly hardens ink under UV light. This method ensures vibrant, long-lasting graphics ready for immediate finishing.
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What types of materials can you print on?
Our UV inks adhere to a wide variety of substrates, including:
Pressure-sensitive vinyl
Static clings
Reflective vinyl
Polyester films (chrome, brushed silver)
Paper, poster board, foam board, gator board
Aluminum, PVC, polystyrene, polyethylene
Coroplast, acrylics, canvas, and more
What types of graphics are typically screen printed?
Common applications include: equipment decals, construction and rental equipment labels, portable restroom decals, retail promotions, OEM graphics, floor and window graphics, shelf talkers, political signs, bumper stickers, magnetic signs, yard signs, static clings, control panels, fence signs, hard hat decals, banners, door hangers, parking permits, and more.
Can decals be removable?
Yes. For temporary campaigns, we offer low-tack removable adhesives that can be peeled off within six months. For long-term use, we provide strong hi-tack adhesives for maximum bond.
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How long does it take to make a sign?
Turnaround timIf I already have artwork, how should I send it?
Vector files are preferred (AI, EPS, or PDF with outlined fonts). Files must be free of password protection. For large files, we provide a Dropbox link.
What is a vector graphic?
Vector graphics use mathematical formulas to define shapes, colors, and lines, allowing images to scale to any size without losing resolution. This ensures sharp, clear printing at any size.
Can you create artwork for my decals or signs?
Yes. Our in-house graphic artists can design professional, eye-catching graphics tailored to your brand.e depends on the complexity of your project and the materials used. We’ll work with you to meet your timeline.
Will you install my sign?
Yes. Our installation crews, equipped with bucket trucks and cranes, are experienced in handling signs of all types and sizes.
What are the standard sizes of signs?
Signs vary by location, purpose, and budget. They can be as small as 12" × 18" or as large as 10' × 20" monument structures.
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What is the typical turnaround time?
Production time is usually 5–10 business days after artwork approval, depending on the number of colors, finishing requirements, and order volume.
How do you ship decals and signs?
We ship through UPS, FedEx, and various freight companies for larger orders. Local messenger delivery is also available within the Chicagoland area.
Vehicle Graphic Faqs
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When should I use a vehicle wrap?
Anytime is a good time to wrap a vehicle or fleet. Full, half, and quarter wraps are an effective way to reach a wide audience at a low cost. A single wrap can generate 30,000–70,000 daily impressions depending on location and traffic.
What is a vehicle vinyl wrap?
A vinyl wrap is a large printed graphic applied directly over your vehicle’s original paint. It functions as a moving billboard during the day and continues advertising while parked at night.
What’s the difference between vinyl cut graphics and vinyl wraps?
Vinyl Cut Graphics: Solid-color vinyl cut to shape on a plotter, often layered for outlines or shadows.
Vinyl Wraps: Custom designs digitally printed on vinyl, laminated for durability, and applied in larger panels.
Both options are professionally installed by our trained team.
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Do you design vehicle graphics?
Yes. Our experienced graphic designers create impactful, professional designs that showcase your brand.
If I already have artwork, how should I send it?
Vector files are preferred (AI, EPS, or PDF with outlined fonts). Files must be free of password restrictions. For large files, we can provide a Dropbox link.
What is a vector graphic?
A vector graphic is based on mathematical formulas that allow images to scale to any size without losing quality. This ensures clean, sharp graphics for printing and vehicle applications.
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How are vehicle graphics made?
We use high-performance 7–10-year pressure-sensitive vinyl, laminated with clear film for added durability and protection.
Will a wrap damage my vehicle’s paint?
No. Wraps protect your paint from scratches and exposure. However, vinyl cannot be applied to areas with rust.
Where is installation done?
All installations take place at our Lynwood facility by our trained installation team.
How long does installation take?
Depending on the vehicle’s size, contours, and complexity, installation typically requires 1–3 days.
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How should I clean my wrapped vehicle?
Hand washing is recommended to extend the life of the wrap. Automatic car washes are not advised.
How do I remove a wrap?
Our trained installers should handle removal to ensure your vehicle’s paint remains in its original condition.
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How much do vehicle graphics cost?
Pricing depends on the vehicle's size, coverage area, and the complexity of the design. Contact us for a custom quote.
Do you have a cancellation policy?
Yes. We request at least 3 days’ notice if you need to cancel your appointment.
Does my vehicle need to be cleaned before installation?
Yes. Vehicles must arrive clean and ready for graphics application.
What is the drop-off and pick-up process?
Vehicles should be dropped off within 24 hours before installation and picked up within 24 hours of completion.
Can I drop off my keys after hours?
Yes. A 24-hour key drop-off box is located near our main entrance. Please attach your contact information securely to your keys when using this option.
Digital Print Faqs
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What is wide-format digital printing?
Wide-format printing uses inkjet or toner technology to produce large-scale, high-quality graphics. Depending on the printer, inks are dried with forced heat and air or cured instantly with UV light. This method is often more economical than traditional printing for short runs, larger sizes, and specialty substrates.
When should I use wide-format printing?
Wide-format printing is best suited for full-color, short-run projects that require quick and professional completion. Our sales consultants can help determine the best approach tailored to your specific needs.
What types of wide-format printing are available?
We produce graphics on two types of printers:
Flatbed printers – print directly onto rigid materials (e.g., fluted plastic, foam board, acrylic) up to 4’ × 8’ and 2” thick.
Roll-to-roll printers – print on flexible materials (e.g., vinyl banners, pressure-sensitive vinyl, fabric).
How do you decide which printer to use?
We select equipment based on the material, application, and expected lifespan of the product:
Flatbed UV printers for rigid substrates.
Solvent ink printers for long-term outdoor durability.
HP latex printers for eco-friendly prints, fast-turn vehicle graphics, elevator wraps, and wall murals.
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How should I supply artwork?
Vector files are preferred (AI, EPS, or PDF with outlined fonts). Files should be free of password restrictions. For large files, we provide a Dropbox link.
What is a vector graphic?
Vector graphics use mathematical formulas to define shapes and colors, allowing images to be scaled to any size without losing clarity. This ensures crisp, high-resolution results for large-format printing.
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Is there a minimum order amount?
Yes. New accounts, walk-ins, or customers without credit approval require a minimum order of $125.
Do I need to make a deposit?
Unless credit has been established, a 50% deposit is required before design or production begins.
General Information
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Q: You used to be Roeda Signs & ScreenTech Imaging. What happened to the name?
A: We streamlined our name to simply Roeda to represent better the full scope of what we do. Roeda Signs was founded in 1954, serving the Chicagoland community with signs and graphics. ScreenTech Imaging was later introduced to highlight our decal division for the Waste, Recycling, Construction, and Rental Equipment industries. Today, we serve a diverse range of industries with an extensive selection of products and services. By uniting under one name, we make it clear: whether it’s signs, print, or service, Roeda does it all.
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Q: What types of equipment or materials do you have?
A: We work with a wide variety of professional equipment and durable materials to ensure the highest-quality results. If you’d like detailed information about our capabilities or materials, please get in touch with us directly by phone or email—we’re happy to help.
Ordering Information
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1-Year Limited Warranty
Every sign and print product from ROEDA comes with a 1-Year Limited Warranty covering materials and workmanship. Manufacturer warranties on specific parts may extend beyond the first year. With Roeda, you can count on durability, quality, and peace of mind.
Product Use
Some safety, warning, or informational graphics may not meet specific federal or state regulations. It is the customer’s responsibility to ensure compliance with these requirements. Roeda reserves the right to use products for advertising, displays, or samples unless otherwise specified in writing at the time of order.
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Payment Terms
First-time orders: Payment in full via credit card.
Established accounts: Net 15 days with approved credit.
Late payments: Past-due accounts incur a 1.5% finance charge per 30 days.
Credit Status
First-time orders do not qualify for Net 15 terms. To apply, request a Credit Application. Allow up to 10 business days for processing.
Sales Tax
Illinois customers will be charged the prevailing sales tax rate unless a valid tax-exempt certificate is provided.
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Production Times
Standard times are approximate and confirmed by Customer Service.
Proofing: Production begins after proof approval.
Additional processes may extend production times.
Rush Service
Need it faster? Rush service is available for an additional charge, depending on workload and job complexity. Contact Customer Service or your Account Representative for availability and pricing.
Design Approval
All signs and vehicle graphics require signed customer approval before production begins.
Art Charges
There are no art charges for orders with approved digital files. Contact Customer Service for details.
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Shipping Methods
Standard: UPS Ground unless otherwise specified.
Large orders: Motor freight for skid-packed products.
Skidding: $65 minimum per skid for packing and banding.
All shipments are FOB Roeda, Lynwood, Illinois.
Roeda is not responsible for lost shipments once they leave our facility.
Third-Party Freight
Handling charges apply to all orders shipped via third-party freight accounts.
Damage Claims & Shortages
Inspect packages immediately upon delivery. Report missing or damaged items to Roeda within 48 hours. Carrier-related claims must be filed directly with the carrier, and all packaging should be retained for inspection.
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Returns
Stock decals: Must be authorized by Roeda and returned within 15 days of delivery.
Custom orders: Non-returnable once customer approval is given.
Cancellations
Before artwork begins: No charge.
After artwork begins but before production: $48 minimum fee.
After production begins, Orders cannot be canceled.
Color Matching
Pantone or sample match: $40 fee.
Exact matches cannot be guaranteed.
Vehicle paint numbers are not matched—only Pantone or physical samples.
Materials We Use
At Roeda, we’re committed to using the highest-quality materials to ensure your graphics, signs, and decals look great and last. By working with innovative and durable substrates, adhesives, and finishes, we help your message stand out in any environment.
Adhesive Vinyl & Polyester Options
Pressure-Sensitive White, Yellow, or Clear Vinyl
Super High-Tack “Polycal” White, Yellow, or Clear Vinyl
Pressure-Sensitive White or Clear Polyester Film
Opaque White & Removable Low-Tack Vinyl
Reflective White Vinyl
Laminated Vinyl or Polyester Decals
Static Cling Decals
Chrome or Brushed Silver Polyester Decals
Velvet-Textured Polycarbonate Decals
Sign Substrates
10–18 pt. Coated Cover Paper Stock
24 pt. Poly-Coated Outdoor Solid White Poster Board
50 pt. Solid White Two-Sided Poster Board
3/16" White Foamcore
¼" White Gatorboard or Ultraboard
3/16"–½" White Coroplast (Fluted Plastic)
.020–.060 White Polystyrene
.023, .035, .055 White Polyethylene
1/8" and ½" White PVC Plastic
.020, .030, .040, .063, .080 White Aluminum
.019, .040 White Magnetic
Not Sure What You Need?
Our team is here to help you choose the right material based on your project’s durability needs, display environment, and budget.
We’ll ensure you get the perfect combination of quality and value every time.