ROEDA provides a One (1) Year Limited Warranty on qualifying workmanship, beginning from the date of installation or delivery.

This warranty covers defects in workmanship that result directly from ROEDA’s manufacturing or installation processes.

This limited warranty does not cover:

• Normal wear and tear

• Damage caused by misuse, accidents, vandalism, or acts of nature

• Improper maintenance, cleaning, or third-party installation

• Site conditions or environmental factors outside of ROEDA’s control

• Materials, components, or equipment covered under third-party manufacturer warranties

When applicable, we will assist in identifying and coordinating available manufacturer warranty coverage.

Certain projects may include extended warranty terms when specified in contract documents or project agreements. Please contact our team if you would like confirmation of coverage for your project.

If you experience an issue with your project, our team is here to help.

We follow a straightforward and transparent review process:

Step 1 – Contact Our Team
Provide your project reference and a brief description of the concern.

Step 2 – Review & Documentation
We may request photos, site details, and supporting information to properly evaluate the issue.

Step 3 – Technical Evaluation
Our team reviews the concern to determine whether it falls under ROEDA’s limited workmanship warranty or a manufacturer-supported warranty.

Step 4 – Resolution Plan
We clearly communicate next steps, recommended actions, and realistic timelines.

Our Commitment to Practical Resolution

Our focus is always on reaching a fair and practical resolution based on the product’s intended purpose and real-world use.
Each concern is evaluated in the context of how the product was designed to perform in its intended environment, so the outcome supports both product integrity and your original project goals.

Certain signs, labels, decals, and safety or informational graphics may be subject to local, state, or federal regulations.

While ROEDA can assist with production best practices, it is the customer’s responsibility to confirm that all designs, content, placement, and applications meet any applicable regulatory or compliance requirements for their specific use.

ROEDA is not responsible for permitting, regulatory approval, or compliance determinations unless expressly stated in writing as part of the project scope.

Unless otherwise specified in writing at the time of order, ROEDA reserves the right to use completed projects for portfolio displays, advertising, website content, trade show materials, and other promotional purposes.

If your project requires confidentiality or limited use, please notify our team prior to production.

Payment Terms

• First-time orders: Payment in full via credit card.

• Established accounts: Net 15 days with approved credit.

• Late payments: Past-due accounts incur a 1.5% finance charge per 30 days.

Credit Status

First-time orders do not qualify for Net 15 terms. To apply, request a Credit Application. Allow up to 10 business days for processing.

Sales Tax

Illinois customers will be charged the prevailing sales tax rate unless a valid tax-exempt certificate is provided.

Production Times

• Standard times are approximate and confirmed by Customer Service.

• Proofing: Production begins after proof approval.

• Additional processes may extend production times.

Rush Service

Need it faster? Rush service is available for an additional charge, depending on workload and job complexity. Contact Customer Service or your Account Representative for availability and pricing.

Design Approval

All signs and vehicle graphics require signed customer approval before production begins.

Art Charges

There are no art charges for orders with approved digital files. Contact Customer Service for details.

Shipping Methods

• Standard: UPS Ground unless otherwise specified.

• Large orders: Motor freight for skid-packed products.

• Skidding: $65 minimum per skid for packing and banding.

• All shipments are FOB Roeda, Lynwood, Illinois.

• Roeda is not responsible for lost shipments once they leave our facility.

Third-Party Freight

Handling charges apply to all orders shipped via third-party freight accounts.

Damage Claims & Shortages

Inspect packages immediately upon delivery. Report missing or damaged items to Roeda within 48 hours. Carrier-related claims must be filed directly with the carrier, and all packaging should be retained for inspection.

Returns

• Stock decals: Must be authorized by Roeda and returned within 15 days of delivery.

• Custom orders: Non-returnable once customer approval is given.

Cancellations

• Before artwork begins: No charge.

• After artwork begins but before production: $48 minimum fee.

• After production begins, Orders cannot be canceled.

Color Matching

• Pantone or sample match: $40 fee.

• Exact matches cannot be guaranteed.

• Vehicle paint numbers are not matched—only Pantone or physical samples.

Our focus is always on reaching a fair and practical resolution based on the product’s intended purpose and real-world use.
Each concern is evaluated in the context of how the product was designed to perform in its intended environment, so the outcome supports both product integrity and your original project goals.

What You Can Expect from ROEDA

• Prompt and professional communication

• A fair and objective evaluation of every claim

• Clear explanation of coverage and next steps

• Support coordinating applicable manufacturer warranties when available

We believe strong customer support is just as important as strong production.